NGSS is committed to a cleaner and more sustainable environment. Please help us on our mission by avoiding printing the online materials.

ABN 99 166 335 762




Thank you again for putting your faith in National Grid Support Service. We look forward to completing your installation, however, there is a little more to do before we can put you on the path to saving money. 


The Victorian Rebate will be re-released on the 1st of August, 2019.  We need to ensure all our customers are prepared so that they have every opportunity to be accepted for this round of rebates.

As with July, there are 10,000 spots available and we anticipate this will be fully subscribed quickly.


What will be happening on the 1st of August?


On the 1st August, the team at NGSS will busy uploading your Summary Of Work that our consultant arranged for you at your consultation. 


Once Solar Victoria receives this from NGSS, Solar Victoria will issue you an email asking you to prove eligibility. You will need to upload documents that prove:


  1. Ownership of the property - is less than $3M

  2. Your identity

  3. Your Household Income - is less than $180K per annum


For the purposes of the rebate, household income will be measured by the name/names that appear on the rates notice. This means that if there is one name only on the rates notice, it will be the income for that person that will be required to be validated irrespective of whether there may be another person contributing to household income. 

What do you need to do?


In readiness for when you receive the email from Solar Victoria, we recommend that you take a clear picture of the following items and save them to your device ready to upload to your application when the portal opens. The link to the portal will be in the email you will receive from Solar Victoria.


  • Drivers License front AND back, Passport, Medicare Card front AND back. If recently married and name differs on the rates notice provide a Marriage Certificate. Proof of Age card and Key Passes will not be accepted. 

Proof Of Ownership

  • Rates Notice for your home indicating the Capital Improved Figure - MUST be this version. If you have recently settled and do not have a rates notice, please provide a Rate Extract OR a Supplementary Rates and Valuation Notice - your council will be able to assist. If neither of these is available, a Contract Of Sale from the Real Estate Agent will be accepted

Income Requirements 

  • If Employed Notice Of Assessment for the financial year 2016-2017 or 2017-2018

  • If Pensioner/Centrelink Centrelink PAYG Payment Summary for the financial year 2018-2019

  • If Self Funded Retiree Statutory Declaration stating that you are retired and your income for the financial year in actual dollar value including super. A Statutory Declaration will be required for each person on the Rates Notice. 


If you did not receive taxable income, you will need to provide a statutory declaration stating what your income was (e.g. $0) for the financial year

To download a Statutory Declaration form please visit here.

What happens next? 


When Solar Vic receive your supporting documents, they will assess them and assuming you meet the necessary criteria, you will be issued with an eligibility code. Once we receive this code, we will be able to proceed with booking for your installation. 


We will be in contact in the week of the 22nd to ensure you are set and have no further questions. In the meantime, please call us on 1300 655 808 if you have any further enquiries.


0404 874 335


0431 526 560