National Grid Support Service Workmanship Warranty
National Grid Support Service offers a limited installation services warranty for any defects in the work and product carried out by its qualified installers when installing a solar system at a residential premise (“workmanship warranty”).
Who receives the benefit of this workmanship warranty?
This warranty applies to the residential customer named in the solar system installation agreement entered into with National Grid Support Service from July 2017. Where the installation premise has been transferred, National Grid Support Service will transfer this workmanship warranty to the new owner of the premise for the balance of the warranty period on the same terms.
Scope of this workmanship warranty
The workmanship warranty covers any defects that arise from the workmanship in installing your solar panels, installing of solar inverter at the premises and covers all the products included in the installation that is specified in the solar system installation Agreement.
For all work, the workmanship warranty period is 5 years from the date of completion of the installation.
Where the workmanship warranty applies, National Grid Support Service will either (at its discretion and cost):
re-do or repair the installation; or
replace any faulty part with a comparable new or refurbished part so that the installation is no longer defective.
Limitations and Exclusions of the workmanship warranty:
To the extent permitted by law, claims are excluded from the workmanship warranty where the defect or loss is or has been caused or contributed by:
Improper use of the solar system
Failure to comply with manufacturer instructions.
Work on the system (including modifying, moving or relocating any part of the system, even if temporary) performed by someone other than us or our installer;
you have not adhered to maintenance requirements set out in the installer Welcome Pack provided to you by our installer on the day of installation;
Any act, omission, misuse, abuse, or damage (whether wilful, accidental or negligent) caused by the customer or a third party;
Any extreme weather not for the location in which the system was installed (eg lightning, floods, power surges, pest damage, corrosion, land or building movement);
Interference from other devices;
General wear and tear;
Events outside of design range caused by the distributor or network operator;
A failure to promptly notify National Grid Support Service of any defects.
You need to regularly check your system is working properly.
Any works or parts which were not part of the installation Agreement.
You must provide all reasonable assistance to National Grid Support Service to help us diagnose and remedy any defects over the phone.
How to claim under this workmanship warranty
To claim under this workmanship warranty, please contact National Grid Support Service by one of the following means:
Address: 3/18 Flockhart st, Abbotsford, Vic 3067
Phone: 1300 655 808
You will need to provide:
Your name, address and contact telephone number
Outline of the nature of the workmanship defect
Evidence of the workmanship defect.
You have other statutory rights
This workmanship warranty applies in addition to any statutory rights or remedies you may have, including under the Australian Consumer Law.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
About National Grid Support Service
This workmanship warranty is provided by the National Grid Support Service entity that entered into the solar installation services Agreement with you. The relevant National Grid Support Service entity will be stated on the Agreement.